Part-Time Box Office Assistant

PART-TIME BOX OFFICE ASSOCIATE

Assist the Box Office Manager (BOM) with all day-to-day operations of the Box Office  including ticket and subscription sales with an emphasis on sales.

Regular hours (non-show weeks): 10am-5pm / 4 days a week

Show week hours: assisting box office associates with performances as needed

 

Overall Responsibilities

-Greet patrons in a warm manner  

-Clearly communicate information about performances, organization, neighborhood,  aesthetic and mission

-Leading various call campaigns throughout the season by making outbound calls to patrons

-Filling in for either the BOM or Box Office Assistant for show calls as needed

-Conduct ticket sales by phone and in-person directly with patrons using Ovation Tix -Resolve patron issues promptly and effectively

-Be the eyes and ears of the theater concerning patron response, concerns, and ideas

-Work with BOM to manage and maintain ticketing database

-Work with BOM to process and assist with Group Sales

-Work with BOM to process and record Gift Certificates

-Work with BOM to produce accurate reports for the General Manager and Artistic  Director

-In the absence of the BOM, act as the interim BOM by resolving issues that arise as well  as reporting to the General Manager and Artistic Director

-Cleaning up the Database (inputting new profiles, deleting unusable profiles, tagging profiles correctly, etc.)

-Keeping the box office clean and organized

-Reading and attending one performance of each of the plays in the season

 

QUALIFICATIONS

Skills

  • Exceptional conversation skills, verbal expression
  • A warm and approachable attitude
  • Working knowledge of Microsoft Office and exceptional knowledge of Excel •Experience with ticketing software preferred

Experience

  • Previous customer service or box office experience preferred
  • Previous sales experience necessary
  • Previous management experience is a plus
  • Associate’s Degree or higher preferred

Qualities and Personality

  • A genuine interest in the arts and knowledge of live theater
  • Enjoy speaking with and helping the general public
  • Natural curiosity in how things work
  • Able to work efficiently and calmly in a fast paced environment
  • Ability to multi-function/prioritize and keep busy at all times
  • Ability to focus on details and work with numbers
  • A team player, willing to help in any tasks needed
  • Energetic, enthusiastic and always willing to help the theater grow

Interested candidates should email a resume and a cover letter to Kristen Pieski, Production Manager, at kpieski@gablestage.org . No phone calls, please.

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